Effective Date: August 11, 2025
Plumbing Solutions (“we,” “us,” “our”) is committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you receive SMS messages from us.
1) Information We Collect
· Phone number.
· Name and service details you provide (e.g., job type, address, notes).
2) How We Use Your Information
We use your information to send:
· Transactional SMS (appointment confirmations/changes, service updates, two-way support).
· Occasional service-related offers or discounts to existing customers only if you have provided consent to receive promotional messages.
Message frequency may vary. Message & data rates may apply.
3) Legal Basis / Consent
By entering your phone number on our website form or appointment booking, or by contacting us directly, you consent to receive transactional SMS related to your request. If the consent text/checkbox states that you agree to promotional messages, you also consent to occasional offers. You can withdraw consent at any time as described below.
4) Sharing Your Data
We do not sell your personal information. We may share your phone number with our SMS provider solely to deliver and manage messages.
5) How to Opt Out / Get Help
Reply STOP to any message to unsubscribe. You’ll receive one final confirmation and then no further SMS. Reply HELP for help, or contact us using the details below.
6) Security & Retention
We use reasonable administrative and technical safeguards and limit access to authorized personnel. We retain your information only as long as needed to provide services, comply with law, or resolve disputes.
7) Changes to This Policy
We may update this policy from time to time. Updates take effect when posted on our website.
8) Contact Us
Questions or requests to access/delete your data: [email protected]